eTOM can be considered a blueprint for standardizing business processes as well as operations support systems (OSS) and business support systems (BSS). eTOM to Business Process Framework; SID to Information Framework, and; TNA to . If you are new in ISP company and want to understand the basic of etom. Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 1 of Introduction to eTOM. White Paper.

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Icons Used in This Basic. There basids been many versions of eTOM. TM Forum Frameworx Overview is recommended. Get Involved Join the Frameworx Community discussion. Within these two, the emphasis is on assurance and billing, because neither fulfillment nor OSR is related to accounting and performance:. In this manner the Business Process Framework map covers the whole value nasics. In the billing area, Service and Specific Instance Rating correlates service events and converts them into a specific format.

NGOSS programs implement a common system infrastructure framework, in which components that adhere to the specifications can interoperate in a flexible application infrastructure. The development of the business process standardization for telecom service providers started with the founding of the TM Forum in A course attendance certificate is issued on satisfactory completion of the course.

The graphic representation of a Business Process Framework eTOM model consists of rows and columns, the intersections of which denote specific business processes. Operations includes processes that support customers, network operations, and management. How to Collect Data Records. This site uses cookies and other tracking technologies to assist with access to members only content, analyze your use of our products and services, assist with our promotional and marketing efforts.


It broadens the TOM model to a complete enterprise framework and addresses the impact of e-business environments and business drivers. There is a knowledge certification exam also associated with the course material.

Engage TM Forum to independently verify and certify how well your business processes and information models align with the industry standards found in Frameworx. Network Blueprint for Capacity Planning. The strategic goal of the TMF is to create or identify standard interfaces that allow a network to be managed consistently across various network element suppliers.

Contact us General Inquiries: Not sure if your company is a member? Coaching Services TM Forum Coaching compliments our training and dtom program to help you make the link between the skills you learned in class and the proper application of the standards, best practices and tools in the specific context of your project.

Note that the eTOM model introduces both vertical functions OSR, fulfillment, assurance, billing and functional process grouping in horizontal layers:.

Business Process Framework (eTOM)

How to Process Data Records. With this class you will learn the common language of Business Process that many thousands of others around the world are speaking. The eTOM model basicz as a reference framework for categorizing all the business activities of a service provider.


Device and Link Performance. Digital Business Ecosystems Fundamentals Course onsite.

User Registration Not sure if your company is a member? This includes order handling, service configuration and activation, and resource provisioning. Contact us General Inquiries: This includes production of timely and accurate bills, providing pre-bill use information and billing to customers, processing their payments, and performing payment collections.

At the bascis level, the framework has three major areas, reflecting major focuses within typical enterprises:. It includes Resource Trouble Management, which performs fault monitoring and management functions, such as processing device notifications, root cause analysis, and fault reporting.

Understanding the Need for Accounting and Performance Management. Easily access the knowledge and guidance that has helped hundreds of companies reduce cost, risk and time-to-market.

Business Process Framework (eTOM) – TM Forum

By using this site, you agree to the Terms of Use and Privacy Policy. Architectural and Framework Standards: The TMN model lays the foundation for managing the infrastructure. Check here to find out. Network Blueprint for Security Management.

The TeleManagement Forum TMF is a nonprofit global consortium that works on telecommunications management and the development of management systems and standards.

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